Privacy policy
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make purchases on this website, namely the official Feasto brand website located at www.feastooutdoors.com. This website is operated by Global Outdoors Group Inc, which also operates the Werph and KLEENSTEEL brands (each maintaining separate official websites).
Please read this policy carefully. Your use of or access to any services on this website constitutes your acceptance of our collection, use, and disclosure of your personal information in accordance with this policy. If you do not agree with this policy, please discontinue use of all services immediately.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at eva@feastooutdoors.com or by mail using the details provided below:
1000 Satellite Blvd Nw, Ste 104, Suwanee GA, 30024
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
· Device information
o Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
o Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
o Disclosure for a business purpose: shared with necessary third-party service providers, such as Shopify, to fulfill the purposes described in this policy, including data processing, website analytics, and service optimization.
o Personal Information collected: Primarily includes technical identifiers and interaction logs, such as your web browser version, IP address, time zone, cookie data, pages or products viewed, search terms, and your interactions with the Site. We only collect personal information necessary to provide and improve our services to you.
· Order information
o Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
o Source of collection: collected from you.
o Disclosure for a business purpose: shared with our processor Shopify, as well as other necessary service providers—such as those facilitating sales channels, payment processing, shipping, and order fulfillment—to complete your transaction and deliver the services you have requested.
o Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers and other accepted payment methods), email address, and phone number.
· Customer support information
o Purpose of collection:To provide you with customer support, respond to your inquiries and requests, handle complaints and after-sales issues, and to continually improve our service quality.
o Source of collection:Collected directly from you when you contact our customer support team, such as through online forms, email, telephone, or live chat functionalities.
o Disclosure for a business purpose:To effectively deliver customer support services, we may share this information with necessary third-party service providers, such as Customer Relationship Management (CRM) platform providers, online customer service system operators, or technical support partners.
o Personal Information collected: This includes any information you voluntarily provide during communications with us, such as your contact details (name, email address, phone number), order details, account information, description of your issue, and any other relevant personal information necessary to resolve your inquiry. Furthermore, to improve our services, we may combine your support request information with data we obtain from other legitimate sources, such as offline activity data or lawfully acquired marketing data/lists.
Minors
Our Website and Services are not directed to individuals under the age of 16 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from minors. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us using the details provided below. We will take steps to delete such information promptly.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
· We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
· We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. This may include:
· Sharing aggregated or de-identified information regarding site usage, purchases, or interactions with our advertisements with advertising partners to help optimize ad delivery.
· In the future, we may implement analytics tools (such as Google Analytics) to better understand user behavior. Should we do so, we will update this policy and provide relevant opt-out mechanisms.
· We may also utilize advertising and audience expansion tools provided by platforms such as Shopify, and with your consent where required by law, share relevant information with partners to display more relevant advertisements.
· The specific advertising services and partners we work with may evolve as our business develops, and we will update this policy accordingly.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=adsGOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
Using Personal Information
We use your personal information to provide our services to you. This primarily includes: displaying and selling products, processing payments, arranging shipping and delivery of your order, and keeping you informed about new products, services, and offers.
Specifically, we use your personal information for the following purposes:
· Order Fulfillment and Service Delivery: To process your orders, complete payments, arrange shipping, provide order confirmations and invoices, and to manage and maintain your customer account.
· Marketing: To send you promotional communications, offers, and product updates that we believe may be of interest to you. You can manage your preferences at any time using the “unsubscribe” link provided in each marketing email.
· Service Optimization and Security: To analyze website usage in order to optimize performance and user experience, conduct internal research, and to monitor and prevent fraud, security breaches, and other illegal activities.
· Legal and Compliance Obligations: To fulfill our legal obligations, enforce our Terms of Service, and respond to lawful legal requests (such as court subpoenas).
Lawful basis
We collect and use your personal information only when we have a valid legal basis to do so. The primary legal bases we rely on include:
[INCLUDE ALL THAT APPLY TO YOUR BUSINESS]
· Performance of a Contract: To fulfill our obligations to you under a contract, such as processing your orders, providing products and services, and managing your account.
· Legitimate Interests: To operate and improve our business, protect the security of our services, prevent fraud, and conduct direct marketing, where such interests are not overridden by your data protection rights.
· Legal Obligations: To comply with applicable laws, regulations, or lawful requests from governmental authorities.
· Consent: In certain cases where required by law, we will obtain your prior consent before processing your personal information for specific purposes, such as sending certain types of marketing communications. You may withdraw your consent at any time.
If you have any questions about the specific legal basis on which we process your personal information, please contact us using the details provided below.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
Our service processes may involve automated decision-making, such as the use of algorithms or automated systems to analyze data and make determinations. This processing is primarily used to enhance the efficiency and security of our services.
How We Use Automated Decision-Making:
Services that include elements of automated decision-making include:
· Fraud Prevention and Security: To protect your account and transaction security, we and our service providers (such as Shopify) may employ automated tools to identify and prevent fraudulent activity. For example, the system may temporarily restrict IP addresses or payment methods associated with repeated failed transaction attempts. Such decisions generally do not have a legal or otherwise significant effect on you.
· Service Personalization: We may use automated processes to analyze your browsing or purchase history in order to provide you with more relevant product recommendations or content displays.
Your Choices and Control:
Depending on the laws of your state, you may have specific rights regarding decisions based solely on automated processing that produce legal or similarly significant effects concerning you (such as the right to request human review). If you have any questions about how we use automated decision-making or wish to exercise your related rights, please contact us using the details provided below.
Selling Personal Information
Under the California Consumer Privacy Act, as amended by the CPRA ("CCPA"), certain disclosures of personal information to third parties may be considered a "sale" or "sharing" of information. In the preceding 12 months, we have not sold personal information as traditionally understood. However, the CCPA defines "sale" broadly to include the disclosure of personal information to a third party for monetary or other valuable consideration, and "sharing" as disclosing it to a third party for cross-context behavioral advertising.
To provide transparency regarding our practices:
· Categories of Information Shared for Advertising: To support our online advertising efforts, we may allow third-party advertising partners (such as ad networks or social media platforms) to collect certain identifiers (like IP addresses and device identifiers) and internet activity information through cookies and similar technologies on our Site. This activity, which helps fund our services and allows us to offer you more relevant ads, may be considered "sharing" under the CCPA.
· How to Opt-Out of Sale/Sharing: You have the right to opt-out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising. You can exercise this right by broadcasting the Global Privacy Control (GPC) signal. For more information on GPC, please visit the Global Privacy Control website. Additionally, you can manage cookies and tracking technologies through your browser settings.
· Minors' Information: We do not knowingly "sell" or "share" the personal information of consumers under 16 years of age without obtaining affirmative authorization, where required by law.
· Financial Incentives: We do not offer financial incentives for the collection, sale, or retention of your personal information.
You may also submit a request to opt-out of sale/sharing by contacting us directly using the information provided in the "Contact" section below.
Your rights(U.S. Users)
Depending on the state in which you reside, you may have specific rights regarding your personal information. The following outlines key rights granted to residents of California under the California Consumer Privacy Act, as amended (CCPA/CPRA). We also respect and endeavor to uphold similar rights provided under the privacy laws of other states.
1. Right to Know and Access
You have the right to request that we disclose the categories and specific pieces of personal information we have collected, used, disclosed, or sold about you in the preceding 12 months.
2. Right to Delete
You have the right to request the deletion of personal information we have collected from you. Please note that certain exceptions under the law may prevent us from fulfilling a deletion request in full (e.g., information necessary to complete a transaction, ensure security, or comply with a legal obligation).
3. Right to Correct
You have the right to request the correction of inaccurate personal information we maintain about you.
4. Right to Opt-Out of Sale/Sharing
You have the right to opt-out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising. You may exercise this right by broadcasting the Global Privacy Control (GPC) signal or by contacting us directly. Please refer to the "Selling and Sharing of Personal Information" section above for more details.
5. Right to Limit Use and Disclosure of Sensitive Personal Information
We only collect and use sensitive personal information (such as precise geolocation, social security numbers, etc.) for limited purposes, such as providing services or complying with laws, and do not use it to infer characteristics about you.
6. Right to Non-Discrimination
You have the right not to receive discriminatory treatment for exercising your privacy rights. This means we will not:
· Deny you goods or services
· Charge you different prices or rates for goods or services.
· Provide you with a different level or quality of goods or services.
· Suggest that you may receive a different price, rate, or quality of goods or services.
How to Exercise Your Rights
You may submit a verifiable consumer request to exercise the above rights by contacting us using the information provided in the "Contact" section below. To protect your information, we will verify your identity before responding to your request. You may also designate an authorized agent to act on your behalf, provided you supply the necessary proof of authorization.
We will respond to a verifiable request within 45 days of receipt. If reasonably necessary, we may extend this period by an additional 45 days and will inform you of the reason for the extension.
CCPA
If you are a resident of California, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), grants you specific rights regarding your personal information. This section describes those rights and explains how to exercise them.
1. Your Rights Under the CCPA/CPRA
As a California consumer, you have the right to:
Know and Access the categories and specific pieces of personal information we have collected, used, disclosed, or “sold/shared” about you in the past 12 months.
Request Deletion of the personal information we have collected from you, subject to certain legal exceptions.
Correct inaccurate personal information we maintain about you.
Opt-Out of Sale/Sharing of your personal information for cross-context behavioral advertising. You may exercise this right via the Global Privacy Control (GPC) signal or by contacting us directly (see our “Selling and Sharing of Personal Information” section).
Limit the Use and Disclosure of your “sensitive personal information” to certain necessary purposes.
Non-Discrimination for exercising your privacy rights. We will not deny you goods or services, charge you different prices, or provide you with a different level of quality for exercising your rights
2. How to Submit a Verifiable Request
To exercise your Right to Know, Access, Delete, or Correct, please submit a verifiable consumer request to us by:
Email: [Insert Dedicated Privacy Request Email, e.g., privacy@yourdomain.com]
Online Form: [Insert Link to Your Privacy Request Web Form, if applicable]
Postal Mail: [Insert Your Business Address], Attn: Privacy Request
3. Authorized Agents
You may designate an authorized agent to make a request on your behalf. The agent must provide proof of your written permission (or a valid power of attorney). We may also contact you directly to verify your identity and confirm the authorization.
4. Our Response Process
We will acknowledge receipt of your request within 10 business days. We will verify your identity before processing your request, which may require you to provide specific information matching our records. We aim to respond to a verifiable request within 45 days, and will inform you if an extension (up to an additional 45 days) is necessary.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]
Cookies Necessary for the Functioning of the Store
|
Name |
Function |
Duration |
|
_ab |
Used in connection with access to admin. |
2y |
|
_secure_session_id |
Used in connection with navigation through a storefront. |
24h |
|
_shopify_country |
Used in connection with checkout. |
session |
|
_shopify_m |
Used for managing customer privacy settings. |
1y |
|
_shopify_tm |
Used for managing customer privacy settings. |
30min |
|
_shopify_tw |
Used for managing customer privacy settings. |
2w |
|
_storefront_u |
Used to facilitate updating customer account information. |
1min |
|
_tracking_consent |
Tracking preferences. |
1y |
|
c |
Used in connection with checkout. |
1y |
|
cart |
Used in connection with shopping cart. |
2w |
|
cart_currency |
Used in connection with shopping cart. |
2w |
|
cart_sig |
Used in connection with checkout. |
2w |
|
cart_ts |
Used in connection with checkout. |
2w |
|
cart_ver |
Used in connection with shopping cart. |
2w |
|
checkout |
Used in connection with checkout. |
4w |
|
checkout_token |
Used in connection with checkout. |
1y |
|
dynamic_checkout_shown_on_cart |
Used in connection with checkout. |
30min |
|
hide_shopify_pay_for_checkout |
Used in connection with checkout. |
session |
|
keep_alive |
Used in connection with buyer localization. |
2w |
|
master_device_id |
Used in connection with merchant login. |
2y |
|
previous_step |
Used in connection with checkout. |
1y |
|
remember_me |
Used in connection with checkout. |
1y |
|
secure_customer_sig |
Used in connection with customer login. |
20y |
|
shopify_pay |
Used in connection with checkout. |
1y |
|
shopify_pay_redirect |
Used in connection with checkout. |
30 minutes, 3w or 1y depending on value |
|
storefront_digest |
Used in connection with customer login. |
2y |
|
tracked_start_checkout |
Used in connection with checkout. |
1y |
|
checkout_one_experiment |
Used in connection with checkout. |
session |
|
checkout_session_lookup |
Used in connection with checkout. |
3w |
|
checkout_session_token_<<token>> |
Used in connection with checkout. |
3w |
|
identity-state |
Used in connection with customer authentication. |
24h |
|
identity-state-<<token>> |
Used in connection with customer authentication. |
24h |
|
identity_customer_account_number |
Used in connection with customer authentication. |
12w |
Reporting and Analytics
|
Name |
Function |
Duration |
|
_landing_page |
Track landing pages. |
2w |
|
_orig_referrer |
Track landing pages. |
2w |
|
_s |
Shopify analytics. |
30min |
|
_shopify_d |
Shopify analytics. |
session |
|
_shopify_s |
Shopify analytics. |
30min |
|
_shopify_sa_p |
Shopify analytics relating to marketing & referrals. |
30min |
|
_shopify_sa_t |
Shopify analytics relating to marketing & referrals. |
30min |
|
_shopify_y |
Shopify analytics. |
1y |
|
_y |
Shopify analytics. |
1y |
|
_shopify_evids |
Shopify analytics. |
session |
|
_shopify_ga |
Shopify and Google Analytics. |
session |
|
customer_auth_provider |
Shopify analytics. |
session |
|
customer_auth_session_created_at |
Shopify analytics. |
session |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Privacy Policy for Customer Support Services
Effective Date: December 9, 2025
1. Introduction
This Privacy Policy describes how FEASTO / WERPH / KLEENSTEEL / WATTREX collects, uses, and shares your personal information when you contact our customer support team via phone or chat through the Amazon Product Support – Brand Integration program.
2. Information We Collect
When you contact us for product support, we may collect the following information to assist you:
Your name and contact information (such as email address or phone number) provided during the interaction.
Details about the product you purchased (e.g.,order number, model number, serial number, purchase date and invoice of your purchased).
A description of the issue or support request(e.g., images or vedios to dress the issues).
Any other information you voluntarily provide during the support conversation.
3. How We Use Your Information
We use the information collected solely for the purpose of:
* Providing you with technical support and troubleshooting for your product.
* Processing warranty claims and product servicing.
* Improving our product support services and customer experience.
* Complying with legal obligations related to the Amazon program.
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
We may share your information only in the following circumstances:
With Amazon.com as necessary for the operation and evaluation of the Brand Integration support program.
With authorized service partners, strictly to fulfill your specific support request (e.g., shipping a replacement part).
If required by law or to protect our legal rights.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or loss.
6. Your Rights
You may have the right to access, correct, or request deletion of your personal information we hold. To exercise these rights, please contact us at: service@feastooutdoors.com.
7. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact our Data Privacy Officer at: eva@feastooutdoors.com
Política de Privacidad para Servicios de Atención al Cliente
Fecha de Efectividad: 9 de diciembre de 2025
1. Introducción
Esta Política de Privacidad describe cómo FEASTO / WERPH / KLEENSTEEL / WATTREX recopila, utiliza y comparte su información personal cuando se pone en contacto con nuestro equipo de atención al cliente por teléfono o chat a través del programa de Integración de Marca – Soporte de Productos de Amazon.
2. Información que Recopilamos
Cuando se comunica con nosotros para recibir soporte del producto, podemos recopilar la siguiente información para ayudarle:
Su nombre e información de contacto (como dirección de correo electrónico o número de teléfono) proporcionada durante la interacción.
Detalles sobre el producto que compró (por ejemplo, número de pedido, número de modelo, número de serie, fecha de compra y factura de su compra).
Una descripción del problema o solicitud de soporte (por ejemplo, imágenes o videos que muestren el problema).
Cualquier otra información que proporcione voluntariamente durante la conversación de soporte.
3. Cómo Utilizamos Su Información
Utilizamos la información recopilada únicamente para los siguientes propósitos:
* Brindarle soporte técnico y solucionar problemas relacionados con su producto.
* Procesar reclamaciones de garantía y solicitudes de servicio del producto.
* Mejorar nuestros servicios de soporte al cliente y la experiencia del usuario.
* Cumplir con obligaciones legales relacionadas con el programa de Amazon.
4. Compartición y Divulgación de Información
No vendemos, comercializamos ni alquilamos su información personal a terceros con fines publicitarios.
Podemos compartir su información solo en las siguientes circunstancias:
Con Amazon.com, según sea necesario para la operación y evaluación del programa de soporte de Integración de Marca.
Con socios de servicio autorizados, estrictamente para cumplir con su solicitud de soporte específica (por ejemplo, enviar una pieza de repuesto).
Si es requerido por ley o para proteger nuestros derechos legales.
5. Seguridad de los Datos
Implementamos medidas administrativas, técnicas y físicas razonables para proteger su información personal contra el acceso, la divulgación o la pérdida no autorizados.
6. Sus Derechos
Usted puede tener derecho a acceder, corregir o solicitar la eliminación de su información personal que poseemos. Para ejercer estos derechos, contáctenos en: service@feastooutdoors.com.
7. Cambios en Esta Política
Podemos actualizar esta Política de Privacidad periódicamente. La versión actualizada se publicará en esta página con una fecha de efectividad revisada.
8. Contáctenos
Si tiene alguna pregunta sobre esta Política de Privacidad o nuestras prácticas de manejo de datos, comuníquese con nuestro Oficial de Privacidad de Datos en: eva@feastooutdoors.com.
Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant regulatory authority. Specifically, you may contact:
· The Attorney General's office in your state (for California residents, specifically the California Privacy Protection Agency: https://cppa.ca.gov/).
· The U.S. Federal Trade Commission (FTC): https://reportfraud.ftc.gov/.
Last updated: December 10, 2025